It’s been a whole freaky month where my connection goes offline when 10pm comes. The line will only come back up the next day, about 10am. That’s 12 hours of down time daily.

I have been calling to the Customer Support, and they can’t seem to be able to help me.

They assigned already 2 engineers, apparently they change port, reset port, yadda yadda, and still the problem persist.

One suggested that my modem is fried. I purchased brand new one. RM100 bucks, and YET IT DOESNT WORK. My old modem connects after 10am.

They cannot seem to assign somebody to come at night to troubleshoot the problem since the connectivity starts only at night.

It’s tiring.

If you are reading this, please email to custcare@tm.net.my and point them to this blog.

They wasted my time, their time, my money and my work is effected. Maybe they listen if there is a WHOLE chain of email directing to them.

I’ve got so many customer support tickets, I lost count.

I wish I could say to hell with you TMNUT, and jump to another ISP.

Let’s face it. Which ISP?

They said they have fix the problem as of 4:40pm today. We will see tonight!

TMNUT. YOU RAWK. I salute your competency.

Popularity: 22% [?]

At Maxis, we want our broadband service to be fast and available for our customers at all times. This clause is designed with that goal in mind. Maxis views the vast majority of customers should not suffer from a slower service because of a very small number of high bandwidth users.

5.2 Peer-To-Peer and File Sharing Software

5.2.1 Certain software/applications which is used by a small number of customers to send and receive files containing very large amounts of data (including without limitation traffic from peer-to-peer software/applications (such as Bit Torrent, eDonkey, Gnutella) or file sharing software (such as Limewire)). These activities may cause network congestion and can negatively impact the speed at which other customers can access the internet.
5.2.2 Maxis does not guarantee a service level and/or connectivity to users of peer-to-peer or file sharing software/applications.
5.2.3 The system that is used to provide the Maxis Broadband service can identify very high bandwidth users and Maxis seeks to manage the customer’s usage by throttling their bandwidth to a much lower broadband speed to ensure fairness to all customers.
5.2.4 The customers are reminded that the software (as mentioned in section 5.2.1 above) allows the download of illegal content which Maxis prohibits, which is an infringement of copyright and/or intellectual property rights and rightful owners of such copyright and/or intellectual property rights may take measures to prosecute. Each individual download can be traced by the customer’s IP address back to the customer’s account with Maxis.
5.2.5 Maxis reserves the right to release customer information pursuant to any copyright (and/or intellectual property right) infringement if it is required to do so by any law, regulatory body or court of law.

Point 5.2.1 , 5.2.2 and 5.2.3 makes me sick.

The thing is, if one would advertise to provide peak speed at 3.6Mbps, they should allow 3.6Mbps regardless which application or how the customer chooses to use it. This is where the term “Speed of service is on best effort basis” is so sucky.

Okay, I understand the frills about bittorrent and the content being downloaded. That’s to say Maxis wanting to put a stop to it.

Imagine this. You are legit Skype user. Note that they did not mention skype but, they did mention about not limited to those various application. Would maxis (Quoting 5.2.2) - identify very high bandwidth users and Maxis seeks to manage customer’s usage by throttling their bandwidth to much lower broadband speed to ensure fairness to all customers?

Fairness to make sure we use our 012/017 to call our family and friends who are abroad, maybe?

How about downloading the latest Linux distribution via bittorent? Which is legit. How about Joost, which is legit?

Really, what is fair use?

Popularity: 9% [?]

Check this out:

Oh, nothing. It’s just a random youtube video that i stumble upon. Well, nothing much. A home made video. By a girl, Jap. Speak understandable english. Okay, I must admit that she’s quite cute. Generates about 27,892 views.

I find it bizzare.

Popularity: 11% [?]

Friday, September 07, 2007
SERVICE DISRUPTION

We wish to inform our Streamyx customers that Telekom Malaysia Berhad (TM) will be performing a service upgrading exercise on its Streamyx system at Seberang Jaya, Penang on Friday, 7 September 2007 from 12.00 midnight until 6:00 a.m. on Saturday, 8 September 2007.

As a result, Streamyx customers in Penang may experience a disruption of service during the stipulated period. We would like to assure you that the service would resume to normal after this time.

TM apologizes for any inconvenience caused, whilst at the same time, we would like to assure you that we are upgrading our system to enable us to serve you better.

Customers can call TM at 100 and select “Internet Services” or e-mail us at custcare@tm.net.my for any Streamyx related problems.

Yeah right. I’ve got problems login into streamyx the whole Saturday all the way til Sunday morning. I don’t even get to go online. Penang, Seberang Jaya! Yeah right!!! If you were to announce something, be accurate. What an incompetent bunch of people.

Not to mention that every single night where they announce service interruption in other states, somewhat, i’ve got intermittent connectivities woes.

It make sense for them to announce this way don’t you think. It’s like saying services in my area is going to be interrupted only 1 single night, which clearly every single time TMNUT goes down for their maintenance routine, my connectivity is interrupted.

Popularity: 6% [?]

So, my guessing game. Let’s see how well I read the tea leaves.

1. Same fullscreen ipod , ala iphone. - Correcto. It’s call iPod Touch
2. Multitouch interface running a version of OS X. - As reported to be the same as iPhone
3. 100GB / 120GB Hardisk base. - The rebranded ipod now known as ipod Classics starts at 80GB base model , and a whooping 160GB
4. Wifi (this one maybe - quite a doubt). -Oh yes, wifi, safari integreated.

So, 3 out of 4. Pretty good ei :).

So, the biggest announcement was of cos the iPod Touch. A lot like the iPhone, without the iPhone. Pricing at USD$299 for 8GB and USD$399 for the 16GB version. Dissapointed that it only comes as large as 16GB. I’ve got like 25GB on my iPod all used up!

Ipod Nano as previously rumored was true. Fat Boy Slim. Fat and thin.

The Shuffle get a refresh on colors, and that is pretty much it on the hardware side.

A couple of other announcements does not really concern us Malaysian much, so I rather not blog about them.

When will these be available? It’s already out from the factory and available in the US this weekend. I reckon, a month before we see it surface here in Malaysia? Thats about how long before the new iMacs were brought in. Or was it less than a month?

Popularity: 26% [?]